Fulfillment Services and How They Can Work for Your Business
As a business gets bigger, the owner, workers and enthusiastic helpers typically spend much time doing the following:
> Handling inventory
> Receiving shipments
> Repacking products to deliver to customers
Time used for onsite inventory is time snatched from marketing and sales activities. It also highlights a sure business concern: the need to outsource specific business chores like fulfillment.
Business owners who work away from home likely don’t have piled of products kept in their homes. Still, they have plenty of other reasons to call for off-site inventory:
> They want to be freed from disorganized and inexact inventory.
> They want to make the fulfillment process more efficient by bettering logistics and electronic ordering functions.
> They want to concentrate more on sales instead of warehouse and fulfillment.
> They’re interested in a direct marketing, but have insufficient space for the task be done.
> They want to save save money on their overhead and employee necessities.
So what exactly is a fulfillment house?
You have options for resolving your inventory management concerns. No, you don’t have to rent an unused area or move everything to self-storage. The wiser solution is making use of a fulfillment service.
“Fulfillment service,” “fulfillment provider” and “fulfillment company” are usually used interchangeably.
As soon as a company receives an order, the fulfillment house is accountable for taking that product to the customer.
Fulfillment usually includes customer credit card processing, updates on website inventory, product returns and reorders and even call center services.
Let’s say someone orders 10 items from your online store. You tell the fulfillment company through telephone, fax or email, and that’s where your part ends. The fulfillment service then collects the items from the warehouse, gets them packed and informs the customer and shipper.
Should a business have other partners already, such as a hosting company, the job of the fulfillment company could change. A small business owner can take care of the in-house work or pick a hosting company that will take credit card information.
The fulfillment company will then be picking-and-packing products, provide customer support and take charge of returned products.
Using an order fulfillment service lets a business take care of small orders or none at all. Any business that wants to accept small orders should hire a package delivery service and maintain some inventory on hand.
Choosing a Fulfillment House
There are several other considerations you can take to make sure that you pick a good fulfillment company – references, response time, error rate, and so on.
The long and short of it is you need to do your homework. With the huge number of fulfillment service providers these days, not to mention there are many cowboys in the industry, it would be downright foolish to choose indiscriminately.
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